Skip to content

Recommendations for videos and images

General guidelines

There is no technical reason for you to upload content with resolution higher than your screen’s native resolution, as displays have physical limits beyond which differences become imperceptible to the human eye.

To prevent content distortion, always use or create images and videos matching your display’s aspect ratio.

Content with a mismatched aspect ratio can stretch or compress, which results in its distortion.

Resolution

Where feasible, use images and videos with resolutions of up to Full HD (1920×1080 pixels).

This provides optimal quality for most use cases.

In practice, the difference between UHD (4K) and Full HD is often indistinguishable to viewers at typical viewing distances.

While higher-resolution files consume significantly more storage space and increase loading and processing times, Full HD provides good image quality and efficient performance in terms of resources.

Using Full HD or lower resolutions prevents device overload, as most modern media players, displays, and TVs process these files efficiently.

This ensures smoother system operation, improves performance, and enhances user experience.

Maximum content resolution

Our service currently supports Android devices only. For optimal performance, content resolution is capped at:

  • 3840×2160 for landscape orientation
  • 2160×3840 for portrait orientation

Android device limitations

Android devices support content resolutions of up to 3840×2160 (landscape) or 2160×3840 (portrait), equivalent to 4K UHD TVs and displays.

Images

High-resolution images may significantly overload devices, causing playback delays and degraded system performance.

Therefore, use images with resolution equal to (or lower than) your screen’s native resolution for optimal performance.

Recommendations

  1. Use images that match your screen’s native resolution

Find the appropriate content resolution for each screen on the screen’s details page in the Content Resolution section.

  1. Monitor image file sizes so that they are not too large

Supported image formats

  • JPEG
  • PNG

Videos

The key parameters to focus on are video format and bitrate.

If playback freezes, reduce video resolution and/or bitrate.

Video format requirements

  • Supported codecs: H.264
  • Supported container formats: MPEG-4 (.mp4)

H.265 codec support varies by device hardware capabilities.

Bitrate requirements

ResolutionDimensions (pixels)Target bitrate (kbit/s)
SD720×480 or 480×7201500 - 2500
HD1280×720 or 720×12802500 - 5000
Full HD1920×1080 or 1080×19205000 - 8000
2K2048×1080 or 1080×20488000 - 12000
UHD (4K)3840×2160 or 2160×384015000 - 25000
  • 15 seconds or longer

Videos shorter than 15 seconds can cause black frames to pop up between videos, and may even freeze underpowered devices.

Video conversion

Online services

You can use free online vdeo converters, such as https://cloudconvert.com/mp4-converter

CloudConvert’s standard settings let you get the optimal file size and format.

HandBrake

HandBrake is a feature-rich free open-source video conversion tool.

It supports most common video conversion formats.

HandBrake is designed for beginners and advanced users alike, thanks to its flexibility and customization through settings.

Recommended preset:

  • Fast 1080p30 with web-optimized configuration.

https://handbrake.fr/